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Terms of Service

Refunds and Returns Policy
Prior to returning any item, for whatever reason, please contact us via Email or telephone to receive instructions as to how to make a return.
All items returned must be unopened, unused and of re saleable condition.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.legislation.gov.uk/uksi/2000/2334/contents/made

 

Privacy Policy

Lyttles of Dunchurch does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

 

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy to the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Currently we can only accept orders for shipping to a UK address, if you would like to place an order for elsewhere please contact us directly via Email or telephone and we will be pleased to assist you in any way we can.

We accept Visa, Mastercard, Switch and Amex. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under or over priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Postage and Delivery
All items will be despatched by recorded delivery and will require a signature. This is primarily to ensure that your purchases arrive with you in a timely manner, and in good condition. It gives both you, the customer, and us as the supplier a degree of protection if the goods are lost or damaged. We appreciate that signed-for deliveries can occasionally be inconvenient, but we have thought hard about this and feel that it gives the best protection and service to both parties.

Shipping And Handling
For UK purchases there is a nominal postal and handling charge ranging from £3.00 to £10.00 per order.

Deliveries to Highlands and Islands
Deliveries will be made by Royal Mail and charged at the standard UK rate, however, delivery may take a little longer.

Overseas Deliveries:
As mentioned above, we are currently only able to deliver to addresses in the UK. This situation is regularly reviewed and may change in the future.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. In the case of part order shipment there is no charge for any additional postage for the sending of backorder items.

Tax Charges
All orders are inclusive of UK VAT charged at 20%.

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantees and Warranties
We guarantee your satisfaction.
All of our products come with a 30 day no quibble guarantee, subject to manufactures guarantee and warranty.

Returns Policy
Prior to returning any item, for whatever reason, please contact us via Email or telephone to receive instructions as to how to make a return.
All items returned must be unopened, unused and of re saleable condition.